When will I be able to choose the language version of my game? And what about the shipping address?
You’ll be able to choose the language in the Pledge Manager after the campaign ends. The same for your shipping address.
Last updated: October 06, 2020 12:52
Will I be able to pick any language version regardless of country I order to?
Yes! You’ll be able to pick any of the available language versions.
Last updated: October 06, 2020 12:54
Will the 1 € pledge give me access to pledge manager?
Yes, but please check the ‘Why back now?’ section for details.
Last updated: October 06, 2020 12:53
Where are the add-ons?
Have no fear, the add-ons WILL soon be here! We decided to show the add-ons as we progress with the campaign. We have prepared a few options and chose to have a longer campaign so that we can actually discuss them with you and present only the stuff that actually interests you!
Last updated: October 06, 2020 12:54
Will the game have dual-layered boards?
We haven’t had that planned, but if you guys really want this, we’ll think about it and post about it in the upcoming updates.
Last updated: October 06, 2020 12:54
Does the Deluxe Pledge contain wooden meeples?
Yes it does!
Last updated: October 06, 2020 16:05
What about the player roles?
Frostpunk is 100% cooperative game. Player roles are for easing the learning curve and for giving players some areas of responsibility, but not to divide them.
Last updated: October 07, 2020 06:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.